As business strategies evolve in the face of disruption, organizations’ resilience is everything. But, just how resilient can an organization be with no or ineffective processes? Processes are assets of an organization, much like people, facilities, and information. They are the vehicles that synchronize the other assets and aspects of change. They are the organizing framework for all other components. Organizations cannot answer the question “What should we do?”,
without examining what processes need to change in other organizational capabilities. 

In a digital world, start-up and growing organizations leaders are under pressure to grow and be profitable, while wrestling to avoid the pitfalls of failure. Each organization is in a different business life-cycle stage and has unique products/services. Their business need for processes are different, but they all utilize processes to help them operate and differentiate themselves.

At Heights Consulting, our professionals in business and HR can help your organization build processes that drive growth and profitability whether you want to gain that one percent edge through business process improvement, strategic human resource management, and talent management. We use industry best practices and data-driven approach to build tailored strategic business and human capital processes solutions. We also bring a fresh perspective to
finding solutions. We do not just find a solution but delve into your operations. We help you:

• Create a process-driven enterprise to increase efficiency and improve business
  performance.
• Align strategic human resources to execute business goals and drive financial results.
• Build a talent pipeline ready to lead change and innovation.

Meet the growth challenges of clarifying business purpose, increasing efficiency, and improving business performance. 

The reality is that we all perform many tasks each day without thinking about processes. In addition, artificial intelligence (AI), robots, and other technologies are disrupting the way we work. For start-up and growing organizations understanding the gap in their current and future state of their business processes is critical.

When partnering with your organization, our proven “Simplified Flow of Work” model is creating a process-driven enterprise to increase efficiency and improve business performance. Using our assessment and tools, we first measure the organization’s current processes of what is done and how it is done. Then, we assess the gathered data to identify the gaps. Lastly, we
prioritize our recommendations and action items for improvement.

Examples of our solutions include:
Business Process Management

• Process Assessment
• Job analysis

Process Frameworks

• Process map
• Revised job descriptions

Change Management

• Process training and documentation
• Transitional plans

Continuous Improvement

• Process automation
• Before and after metrics

Rethink your people strategy, HR operations, and cost to drive financial results.

HR extending its scope of influence to the enterprise is the new challenge. A massive problem is created when organizations forget to factor in alignment of their human resource management strategy and try to execute business goals without ‘people’ in your organization. It is like trying to build a structure without a supporting frame.

At Heights Consulting, our “Strategic Human Resources to Execute Business Goals” model uses decisive actions to define the strategic factors that deliver value and turn risks into impactful programs, policies, processes, and procedures that position ‘people’ to drive financial results. Using our model, our team first audits internal and external factors to understand strengths, weakness, threats, and opportunities. Then, we partner with you to tailor the HR service model to execute HR and business goals. Lastly, we develop metrics to demonstrate how HR is driving financial results.

Examples of our solutions include:
Strategic Planning

• SWOT Analysis
• Relationship Map

Strategy Formulation

• HR vision, mission, strategy, and road-map development
• People strategy development

Strategy Implementation

• Programs and policies review, design, and development
• HR process review, design, and implementation

Change and Communication

• Change readiness assessment
• Change and communication plans

Measurement

• HR function effectiveness monitoring
• HR dashboards design and implementation

Improve the skills and knowledge relevant to the organization’s capacity to be resilient, innovate, and change.

Is the right talent mix readily available to meet immediate and emerging business challenges? Do you know what skills you will need in the future? What is the cost of employee turnover, hiring, training, and opportunities? To put a dollar amount to it, if the employee earned a median salary of $45,000, this would cost the company $15,00 per person on top of the annual $45,000. This adds up quickly as the average employee tenure with a company is two years. The pain points are different for each company but one of the trends is the lack of career development.

The war for talent is not over once a new hire is onboarded. At Heights Consulting, LLC’s, our “Learning in the Flow” model builds capacity through educating your human capital from onboarding, on-the-job, on-going, to next opportunity. Our team help you think through innovate solutions to developing employees’ skills and behaviors. First, we identify the workforce capabilities available and needs short-term and long-term and assess the performance opportunities. Then, we build targeted education interventions and develop the content. Lastly, we measure the results to prove the return on investment..

Examples of our solutions include:
New Hire Onboarding

• On-boarding program review, design, implementation, and delivery
• Develop New Hire Knowledge Management

Training Needs Assessments

• What is the performance opportunity?
• Training Analysis

Training Design

• Learning objectives, design plan, and training materials
• Cost-benefit analysis

Measure and Evaluate

• Develop measurements
• Evaluate results and recommend improvements

Training Delivery

• Facilitate training
• Career development and communities of practice

To learn more about Heights Consulting’s service offering portfolio which consist of project-based and retainer plans, contact us.